Strengthening Connections Through Sign Language

Published October 28, 2025

For years, employees at Merrick have used sign language to connect with non-verbal and/or deaf clients, some of whom have even developed their own unique signs. Until recently, sign language training was not part of the onboarding experience for new employees. Many were unsure how to communicate effectively with clients who rely on sign language. This communication gap often led to misunderstandings that can make it difficult to meet clients’ needs and build strong, trusting relationships. 

That all changed in early 2025, when Merrick partnered with an American Sign Language (ASL) Trainer to launch on-site sign language classes for all employees. The program began with four one-hour long sessions offered over the course of a month for interested employees, focusing on words and phrases most commonly used in daily interactions. The response was overwhelmingly positive – so much so that Merrick expanded the program to include a Sign Language 102 course for employees eager to build on what they learned in the first class. 

The introduction of sign language classes not only improved communication between employees and clients but also boosted confidence across the team. For Melony Nace, a Direct Support Professional at Merrick’s Life Enrichment Program, completing the course transformed the way she interacts with many clients. “They can express needs more easily,” Melony shared, “improving daily routines and overall success. This fosters a more inclusive, supportive and fun environment.” 

At Merrick, we’re committed to creating a space where every client feels empowered, valued, and heard. Providing sign language training for employees has been an important step toward making that vision a reality. We’re proud of the progress we’ve made and look forward to building on this momentum as we continue exploring new and innovative ways to meet the diverse needs of our clients.