During the training and development phase, the client participates in classes provided by Merrick’s professional staff. Training and development tools used in the class include video-based instruction, role playing, or individual coaching. Topics include interpersonal communication, active listening, proper hygiene, being a team player, appropriate attitude, social boundaries, and customer service, etc.
During the “job search” phase, the Work Procurement Manager uses the information and insights learned from the previous phases to provide guidance in the job search. Included in this process is assistance with writing resumes and cover letters, completion of applications, interview preparation, and transportation to interviews. Job Development also includes support during new employee orientation.